Refund and Returns Policy

This return/refund policy applies to purchases made from our store (in-store or online).
The policy is subject to and must comply with the Consumer Protection Act of South Africa (CPA).

The CPA does not give a general “cooling-off” right for change of mind, except in certain cases (e.g. direct marketing).
Under Section 16 of the CPA, if goods were purchased via direct marketing, the consumer has a 5-day period to cancel and return after receiving the goods.
In other cases, returns/refunds are given only under the conditions in this policy (defects, wrong delivery, etc.).

We accept returns or issue refunds (or replacements) only under the following conditions:

Defective or Damaged Goods: If the product is faulty, damaged, or does not perform as promised, notify us within 7 days (or a reasonable period) of receipt.
Wrong Item Sent: If you received an incorrect product, contact us immediately and we will arrange collection and replacement.
Packaging & Condition: Returns must be in original packaging, with all accessories, manuals, and undamaged.
Proof of Purchase: You must provide the original receipt or proof of purchase.
Inspection: Returned goods may be inspected before a refund or replacement is approved.
Return Costs: Unless the item was defective or wrongly supplied, the customer bears the cost of returning the goods.
Non-Returnable Items: Certain items (e.g. custom orders, cut-to-size materials, sealed goods once opened) may not be returnable unless defective.

Refunds will be made using the same payment method used for purchase (where possible).
We will process refunds within 10 business days of receiving the returned goods and verifying their condition.
If replacement is chosen, we will deliver or make available the replacement item within a reasonable period.

Where possible, you may choose to exchange the item for an equivalent product (subject to availability).
If the replacement is of higher value, you will pay the difference; if lower, we will refund the difference.

For online or phone orders, cancellation or changes can be requested before the product is shipped.
Once shipped, the above return rules apply.

Returns must be sent to:
[Psalm Trading / Alberton South Crest, 1448, Johannesburg, South Africa]
Contact us at:
- Phone: [078 136 9600]
- Email: [kideshsivanath@gmail.com]